If you would like some more information on how PRS can help you, or if you'd like to arrange a meeting with a member of our new business team, please contact us at the details below.
We look forward to working with you and taking your brand to new heights.
Globe Business Park
We are a pioneering end-to-end retail partner worldwide. We oversee every aspect of the retail journey, from selecting the perfectly positioned property to offering innovative customer experiences – and everything in between.
With years of retail and operations experience, we have experts in all areas of the retail service and we can remove the stress of taking your products to market so that you can focus on your core business. Our rigorous disciplines will ensure consistency of execution, the highest in-store standards, and best business practices.
We understand that the customer journey continues to evolve and the importance of offering a complete omni-channel experience. Through our international channels and extensive e-commerce expertise, we can work with you to create a seamless and unified brand experience across the physical and digital space.
Agility and flexibility ensure we continue to grow and adapt as our customers and the market demands.
We remain responsive and well placed to serve the current and future needs of the world's leading technology brands.
"We take your cutting-edge technology and combine it with our deep sector knowledge and expert staff to maximise the potential of every single product presented to the customer,"
Peter Jones CBE, founder of
Peter Jones Investment Group
We put people at the heart of technology
We operate your retail stores in a way that brings your brand to life. Our people are an extension of your brand, connecting on a human level and giving exceptional service every time. Every customer that walks through the door will receive a unique experience in an inspiring environment, from engaging staff who are passionate in delivering a personalised service, with individual recommendations.
Our people are the lifeblood of our company. We invest in them through highly engaging and tailored training programmes and encourage development through learning-based remuneration strategies. We believe that technology is something to be celebrated and this can only be achieved with people who have a true passion for our products and want to share them with the world. So we nurture a team culture that is knowledgeable, collaborative, engaging and inspirational.
In today's customer empowered environment, we ensure that our primary focus is delivering the products and services that our customers want and need. Our solutions are built on our knowledge, deep sector experience and a strong history of innovation. Whether our customers are beginners or technology experts, our team will engage with them on their level, helping them understand how your products can enrich their lives.
Since 1999, we've grown with our customers into one of the UK's leading end-to-end mobile and tech solutions providers. Our extensive network and distribution channels offer advanced forward and reverse logistics, delivering your products faster than anyone else. And, through our nine international e-commerce locations, we have the capability to take your brand online and transact through multiple channels within aggressive timescales.
Discovering our customers' high-traffic locations
Selecting the right retail property is crucial to your business. Footfall is not the only criterion to consider; your customers need to live and work in the area. Using geographical segmentation, market sizing and other tools, we'll seek out locations that match both your marketing strategy and target market.
Our experts will ensure that the leasing strategy allows for regular rental reviews to remain both competitive and viable, and includes provisions for maintenance and fit-outs to ensure improvements are kept to an exceptional standard. Every store will invite customers to relax and inspire them to fully experience your products.
Designing inspiring environments to engage our customers
Our store designers will transform the information collected during an initial planning meeting into a space that optimises flow, product display and staff support functions, such as training zones. A working prototype of this concept will be developed to demonstrate usability before actual store fit out.
Our experts in category management and adjacencies will ensure that the store layout creates an intuitive customer experience that showcases the maximum number of products in the right hierarchy. Interactive and intriguing displays will engage customers, encourage them to experience your products and ultimately lead to increased sales.
Nurturing a culture that inspires our people and puts our customers first
At PRS&, we're all about putting people at the heart of technology and we do this through promoting a service culture. We consider our people to be our biggest asset and we encourage them to develop their careers with us through strategies such as remuneration-linked training. This inspires our team, igniting a passion that spreads to our customers.
Our selling model and service-led sales are based on what our customers demand and offer extra value-added services, which increases customer loyalty. We implement strategic management systems such as balanced scorecards to align our vision to drivers and results, ensure targets are being met, and increase individual store performance.
Optimising our customers' journeys through seamless omni-channel solutions
Through its partners, PRS& is a world-leading provider of e-commerce and e-care solutions to tech and telecom brands. With over ten years' experience, we have the capabilities and the know-how to take your brand online and transact through digital channels within aggressive timescales. Through our nine international locations, we've successfully launched online entities and positively changed the fortunes of dozens of brands and thousands of products.
We present our customers with a choice of omni-channel solutions, which reflect your company branding and are instantly recognisable. Our experts in O2O journey planning connect the online digital space with the offline and physical space. Using techniques such as proximity marketing and buy online, collect from store, they drive customers from their digital screens to physical stores and events.
Improving our customer experience through advanced analytics
We have the capabilities to provide customers with a targeted and personalised shopping experience that is unified across multiple channels and interactions. And we have the analytics to gather valuable customer data so that we're able to build highly personalised, long-term relationships with customers.
Using customer insight tools such as geo-tracking, our experts are able to plot statistics on an interactive map to demonstrate the performance of a marketing campaign, for example. This insight enables us to target customers more accurately and efficiently offering them personalised promotions in various geographic locations.
Distributing technology faster through our unrivalled networks
To respond rapidly to consumer expectations, retailers need total control over their supply chain, from vendors to the point of sale. Since 1999, we've grown with our customers – networks, resellers and corporates – into one of the UK's leading end-to-end mobile and tech solutions providers. Our expertise lies in delivering high value, fast moving technology products, however, our global solution has been used to distribute brands in other sectors.
We deliver a complete supply chain service with integrated advanced forward and reverse logistics capability, complimented with a range of technical service enhancements that work alongside our partners. Our reverse logistics capability also includes repair, warranty management and environmental disposal.
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